Contact & Support

If you have any questions, issues, or feedback, we’re here to help.

Contact Email

For all support queries, write to us at: support@theeasyq.com

We’ll get back to you as quickly as we can.

FAQ

1. How do I reach your support team?

You can contact us anytime by emailing support@theeasyq.com with a short description of your issue and, if possible, screenshots or your account details for faster resolution.

2. When can I expect a reply?

Our usual response time is within 24–48 business hours, depending on the volume and complexity of requests.

3. Will I get real‑time updates on my turn?

Yes. The app shows your current position in the queue and notifies you when your turn is getting close, so you can plan when to reach the hospital.

4. Can I reschedule or cancel my token?

Yes, in most cases you can reschedule or cancel your token directly from the app before your turn comes, subject to the hospital’s rules. Any applicable cancellation or change rules will be shown on the booking screen.

Response Time

We aim to respond to all support emails within 24–48 business hours.

During weekends, public holidays, or high‑volume periods, it may take slightly longer, but every ticket will be reviewed and answered.